Help
How can we help?
Need help with your account, your watch, your runs or a workout? Email hello@runstrides.com and include the iPhone model and iOS version you’re using. Please don’t send passwords or account tokens.
Account deletion
In Strides, open Settings → Account → Delete Account. Confirming permanently deletes your account and synced training data. If you can’t get into the app, email us from the address on your account.
Garmin
You can disconnect Garmin from Strides settings, or revoke Strides from your Garmin account. Imported data already in Strides stays until you delete it or delete your Strides account.
Apple Watch and Apple Health
Strides reads your Apple Watch runs through Apple Health. You can change what it may read at any time in the Health app’s privacy settings for Strides. Runs already imported stay until you delete them or delete your Strides account.
Response time
We aim to reply to support requests within two business days.